Toll plaza blunder in India as man charged Rs 220 while resting at home !!

 


A Punjab resident has reported an unauthorized deduction from his FASTag account, sparking concerns over a suspicious transaction. The individual, Sunderdeep Singh, disclosed that Rs 220 was deducted while he was at home. The transaction, which took place at Ladowal Toll Plaza on August 14, 2024, at 2 PM, was flagged by Singh as questionable.


Taking to X, Singh expressed his surprise, stating that he had not traveled on that route throughout the month, raising doubts about the charge's validity. "Hi, FASTag NETC. Money is deducted when I am chilling at home and haven't even traveled that route this month. What's going on?" he posted, along with a screenshot of the transaction.


The screenshot revealed that after the deduction, Singh's FASTag account balance stood at Rs 790.


In response, FASTag advised Singh to contact the customer service desk of the issuing bank to report the discrepancy. They assured him that his complaint would be reviewed and that a chargeback would be processed if the deduction was found to be erroneous. "Hi, please get in touch with the issuing bank's customer service desk to report the incorrect deduction issue. They will review your complaint and raise a chargeback for the incorrectly deducted fare based on its merit. Thank you," FASTag NETC replied in the comments.


Since being posted, Singh's account has gone viral, garnering nearly 600,000 views on Twitter. Many users have shared similar experiences, reporting various technical issues they have encountered with the FASTag system.

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